Aquariums Accessories Shop in Dubai – Famous Pets & Aquariums

Famous Pets and Aquariums Dubai Logo
8
Menu
Connect With Us
Famous Pets and Aquariums Dubai Logo
Search

Returns & Exchanges

We will gladly accept the return of your pet supplies bought in our stores or online on our website, within 7 days of purchase. You can exchange your product, get store credit, or get a refund if you prefer. Please remember to have your original invoice or receipt with you at the time of exchange. You can exchange your items by coming to our stores or on our website.

Return and Exchange Eligibility:

To be eligible for a return or exchange, the item must be unused, unopened, and in its original packaging with all tags intact. Any item that has been altered, used, or damaged is not eligible for return.

Timeframe for Processing Returns:

Please allow 7-10 business days for your return to be processed once it has been initiated.

Refund Method Details:

Refunds will be credited to your original payment method within 7 business days. Alternatively, you can opt for store credit if you prefer.

FAQ

Is it easy to return an item?
Yes, please follow our process for returns below.

How do I return an item?
You can return your items at any of our stores or online through our website.

Store Return:

To process your return in-store, please be prepared to show the receipt, your order number, or provide the mobile number registered with us. Our team will check the order history on your account and initiate the return once they have identified your purchase.
To find the store location, please click here. We are open 7 days a week.
If you are unable to visit our store to process your return, we can also offer a pickup service. Please contact us at support@famouspets.ae or call us on 055 101 3468.

Return Shipping Costs:

For returns made via mail, the customer is responsible for the return shipping costs, unless the product is faulty or damaged. Please use a trackable service to return items.

Online Return:

To process your return on our website, follow the instructions below:

  1. Please log in to your account,
  2. Select ORDER HISTORY,
  3. Once you’ve located your order, click “Return”,
  4. Select the product you wish to return and the reason for returning the item.
  5. Click submit.
    Shortly after, you will receive a return request confirmation.

If you are unable to initiate the return request on our website, please call us on 055 101 3468 or contact us at support@famouspets.ae.

Damaged or Faulty Items:

If you receive a damaged or faulty item, please contact us within 48 hours of receiving the product to initiate a return or replacement. Please provide a photo of the damage when contacting us.

Livestock Returns:

The Pet Shop Aquatics will not accept any RETURN OR EXCHANGE on any livestock for the following reasons:

  • Incorrect purchase: Once you have chosen and purchased your fish, they are yours and cannot be returned.
  • If your fish expires due to improper acclimation, poor water quality in your tank, or improper fishkeeping.
  • If your fish expires due to poor packaging by the staff, please contact us within 48 hours of purchase with a photo of the fish in the bag at checkout.
  • If your fish expires because it was already sick at the time of purchase, please contact us within 48 hours of purchase with a photo of the fish in the bag at checkout.
  • If your fish expires due to any of the above reasons, please bring in a water sample from your aquarium so that we can investigate.

Please note that livestock cannot be returned under any other circumstances. In case of any other issues, returns or exchanges will be subject to approval by management.

Special Return Policy for Gifts:

If you are returning a gift, the recipient will be offered store credit or an exchange for the value of the item. The original purchaser will be notified for any refunds.

Contact Information:

For any questions or help with returns and exchanges, please reach out to us:

Please note that returns or exchanges for any reason not stated above will be subject to approval by Management.

KM Trading, Oud Mehta, Dubai, UAE
0551013468
support@famouspets.ae
Facebook
Instagram

Aquariums Accessories Shop in Dubai – Famous Pets & Aquariums

Book Here

Please fill out the form correctly.

8