Frequently Asked Questions
1. Distribution in UAE
Yes, we distribute our products across all major cities and regions in the UAE.
Yes, we provide bulk and wholesale distribution for businesses and pet stores. For inquiries, please contact us at support@famouspets.ae or call 055 101 3468.
Yes, if you’re interested in becoming a reseller, please reach out to us with your business details, and our team will get back to you.
Yes, we offer special discounts on bulk purchases. Contact us for more details.
2. Discounts & Promotions
Yes! We frequently run special promotions, discounts, and seasonal sales. Keep an eye on our website and social media pages for updates.
You can check our website for available promotions or sign up for our newsletter to receive exclusive discount codes.
Yes, we occasionally offer special discounts for first-time customers. Please check our promotions page for current offers.
No, only one discount code can be applied per order.
We are working on a loyalty program to reward our customers. Stay tuned for updates!
3. Ordering
You can place an order directly on our website by selecting your desired products and proceeding to checkout.
If your order has not been processed for shipping, you may be able to modify or cancel it. Please contact us as soon as possible at support@famouspets.ae or call 055 101 3468.
We accept credit/debit cards, online payments, and cash on delivery (COD) within the UAE.
Yes! Once your order is shipped, you will receive a tracking number via email or SMS.
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with pictures, and we will assist you with a replacement or refund.
4. General Questions
Our store operates Sunday to Saturday, 10 AM – 10 PM.
Yes, you can visit us at KM Trading, Oud Mehta, Dubai, UAE.
You can reach us via:
📩 Email: support@famouspets.ae
📞 Phone: 055 101 3468
Yes! Our team is happy to provide guidance on pet care, nutrition, and product recommendations.
Yes, we sell aquatic livestock, but they are only available for in-store pickup.
Yes, returns are accepted within 7 days of purchase with the original receipt. Some exclusion applies (e.g., live pets, frozen items, and sale products).